Of course!

We sell greeting and empathy cards, and you will be prompted at checkout to provide a message. We can then handwrite the card for you or send it to you blank, wrapped in cellophane, and you can write your own personal message.

Absolutely! You have the option to customise your own wellness package.

You can choose your own selected products for your special person. We recommend a minimum of two items as we have a flat rate postage charge on all gift boxes, so it's more economical to choose two or more items.

We have so many amazing gifts to choose from, it will be difficult to stop at two.

I do!

And while I'm no expert in any of the 'circumstances' we cover, I have chosen the mix of products I believe will best meet the needs of your special person at this particular point in their life.

Please note that while I have plenty of personal experience and have performed in-depth research with people and doctors I have met through my cancer charity work, I am not a medical professional. I have handpicked gifts based on my experiences alone. I have tried to choose products that are natural with no nasty chemicals,quality food items and candles that are soy and non-toxic. All individuals should check with their doctor before using any essential oils or other new ingredients.

When you choose to buy a prepackaged gift box or create your own and for some reason we are out of stock of a certain item, we will gladly replace this item with something similar of equal or greater value.

We choose to use local Australian products and small batch suppliers that are unique and not saturated in the market, so your sending something different,sometimes hand made and very special. Our aim is to make sure we are stocked up all of the time. However, in the case of a sellout we will endeavour to make sure your gift box is as close as possible to your chosen one.

There are no prices displayed on any of the gifts or greeting cards and we do not send an invoice with the box.

The name of the wellness package will not be advertised to the recipient. The names of gift boxes are simply for website purposes only.

We ship our gift hampers with Australia Post.

Free postage is offered for any order over $150. It will be a flat rate postage and not express shipping.

If you spend more than $150 and want express shipping, please choose that option at checkout.

All postage costs include gift wrap, a box and a handwritten message.

We have flat rate postage for all gift boxes for each Australian state, ranging from $15-$18, including regional areas.

We also have an express shipping option, ranging in prices depending on location. This option guarantees next business day delivery in most areas; some regional areas may take an extra day. If your parcel hasn’t arrived, we can follow this up with Australia Post for you. However, we take no responsibility for a late delivery and cannot refund your postage for this reason. It rarely happens, but can due an overwhelming demand of supply.

You will be sent tracking details via e-mail so you can track your item.

The days set out in our postage section at checkout are approximates and may take extra time. We are very happy with Australia Post, as they are cost effective, which keeps our prices lower than our competition, plus they provide a very good service to our customers.

You can request a delivery to anywhere in Australia, including hospitals and clinics. However, please ensure you have the exact details of where your loved one is:Hospital name; Address; Patient's name; and Ward.


Please note that we cannot be held responsible for packages once they have reached a hospital or clinic. They will be delivered to the reception or mailroom, and while they don't usually take long to reach the patient, it can take a day or so. If time is of the essence, please arrange delivery to a friend or relative who will be visiting and can guarantee a speedier and more secure delivery.

We also offer a pick-up service from our premises. If you pay cash on pick-up, there is an extra $5 charge to cover gift box and wrap. Choose the pick-up option at check out and it will show where we are located (Burnside Heights). I can also process manual credit card transaction at pick-up.

We here at The Empathy Gift Co & More want to make sure you’re completely happy with your purchase.  If for some reason there is a problem, please contact us at es@theempathygiftco.com.au within 14 days of purchase.  If we’re unable to resolve the issue, we will process a refund upon receipt of the item by us.  

Items can be returned to:
61 Leichhardt Avenue, Burnside Heights, VIC, 3023

To be eligible for a refund, please return the item in the same condition in which it was received.  All refunds will be made at the discretion of The Empathy Gift Co & More, on a case by case basis.


Damages
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, and contact us to arrange a replacement.

Cancellations
Order cancellations must be made at least 24 hours prior to dispatch.  Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

You can pay via the website with your credit card - we take Visa,Mastercard, Amex or Paypal.

Alternatively, if you'd like to pay with your credit card over the phone, you can do that also.

Please call us between the hours of 9am-6pm Monday-Friday and 9am-12pm Saturday on +61 433 266 159 and we can process your gift box order over the phone. There is a small surcharge for this option.